Choosing a product
How Cash on Delivery works, what delivery actually takes, what you can return, and how to tell a genuine pack from a copy.
You place the order without paying anything online, the courier brings the parcel, and you pay the delivery agent in cash. No card details, no UPI handle and no bank information change hands at any point — and nobody legitimate will ask you for a card number, CVV, PIN or OTP to arrange a COD delivery.
The practical things worth knowing: keep the exact amount ready, because couriers often cannot make change; keep the mobile number on the order reachable, because the courier usually calls before delivering; and expect the parcel to be returned to the seller if delivery is refused or nobody is available after the courier's attempts.
For KESHME, orders are packed and dispatched within 1–2 business days and typically delivered within 3–7 business days after that, depending on the pincode. Remote pincodes, public holidays and weather add time.
Those are typical timelines rather than a guarantee, and any seller quoting a guaranteed date for a standard courier service in India is quoting an aspiration. Our order tracking page shows what stage a parcel has actually reached.
For the product, yes: MRP in India is stated as inclusive of all taxes, and the KESHME packs print ₹450 inclusive of all taxes. Delivery is the part that varies from seller to seller — ours is free on every order, with no minimum order value, and the exact total is shown at checkout before you place the order.
The figure to check on any store is the total at the final step, not the price on the product page. A shipping charge that only appears after an address is entered is a common and legal practice; a total that changes after you have committed is not.
Unopened products with the seal intact, and anything that arrives damaged, leaking or incorrect. An opened bottle of hair oil or shampoo generally cannot be returned for hygiene reasons — that is standard across the category, and it is worth knowing before you order rather than after.
What that does not affect is your position when a product is genuinely defective or was misdescribed, which is a matter of consumer law rather than of a store's return page. KESHME's own window is 7 days from delivery.
Ayurvedic hair oil is a widely counterfeited category. None of these are foolproof, and all of them are quick.
The single most effective check. A brand's own site and its listed stockists are the only supply chains it controls.
A genuine pack states net volume, MRP inclusive of taxes, and an ingredient list. Missing or unreadable statutory text is the clearest signal there is.
We publish every herb on our packs on the ingredients page for exactly this reason — so a pack in your hand can be checked against the source.
A large discount on a low-priced consumable is a reason to look harder at the seller, not a reason to hurry.
You are holding the box with the courier still there. A tampered outer or a broken seal is far easier to refuse now than to return later.
This guide describes a cosmetic hair-care practice and what is in our products. It is not medical advice. If you have a scalp condition, persistent irritation, sudden hair loss or any other medical concern, speak to a doctor or a qualified trichologist.
