Where is my order?

Frequently asked questions

How do I track my KESHME order?

Enter your order number and the mobile number you used when ordering, on this page. Both are required — the order number alone is not treated as a credential, so a forwarded confirmation link cannot be used by anyone else to see your order.

Where do I find my order number?

It is in the confirmation email sent when the order was placed, and on the order confirmation screen. It begins with KM and is not case sensitive, so it can be typed in either case and with or without the dash.

How long does delivery take?

Orders are packed and dispatched within 1–2 business days, and delivery typically takes 3–7 business days from dispatch depending on the pincode. Remote pincodes, public holidays and weather disruptions can add time. These are typical timelines rather than a guarantee.

My order has not moved for a few days. What should I do?

Parcels can sit at a status while in transit between hubs, particularly to remote pincodes. If there has been no movement well beyond the usual 3–7 business days window, contact us with your order number and we will chase the courier.

Can I change my delivery address after ordering?

Before the order is dispatched, yes — contact us with your order number as soon as possible. Once a parcel has been handed to the courier the address cannot be changed, and the parcel has to complete its journey or be returned to us.

What happens if I miss the delivery?

Couriers generally attempt delivery more than once and normally call the mobile number on the order first. If the parcel cannot be delivered after those attempts it is returned to us, and the order shows as returned to sender.