Returns & refunds

You may request a return within 7 days of delivery.

• Unopened products with the seal and packaging intact.
• Products delivered damaged, leaking or broken.
• Incorrect products — you received something you did not order.

For hygiene and safety reasons, opened or used hair oil and shampoo cannot be returned unless the product was damaged or incorrect on arrival. This does not affect your rights under applicable Indian consumer law where a product is defective.

• Email support@keshme.example with your order ID and what went wrong.
• Include photographs if the product arrived damaged or incorrect.
• We will confirm whether the return is accepted and arrange collection or a return address.

Because COD orders are paid in cash at your door, refunds cannot be reversed to a card. Once an approved return is received and checked, the refund is issued by bank transfer or UPI to details you provide. We will never ask for your card number, CVV, PIN, OTP or full bank credentials to process a refund.

Refunds are processed after the returned product reaches us and passes inspection. Shipping charges already paid are refunded only where the return is due to our error.

You can cancel an order at no cost any time before it is dispatched — email us with your order ID. Once a parcel has shipped it must be handled as a return.