Returns & refunds

There is no time limit. Use the product properly and give it a fair chance — if you do not see a difference, tell us and we will refund what you paid for it.

• Opened and part-used products, if you gave them a fair try and did not see a difference.
• Unopened products with the seal and packaging intact.
• Products delivered damaged, leaking or broken.
• Incorrect products — you received something you did not order.

A returned bottle is never resold, opened or not — it is disposed of safely. That cost is ours, not yours, and it is not a reason for us to argue about a return. Nothing here affects your rights under Indian consumer law where a product is defective.

• Email care@keshmeoil.in with your order ID and what went wrong.
• Include photographs if the product arrived damaged or incorrect.
• We will confirm whether the return is accepted and arrange collection or a return address.

If you paid online, an approved refund is sent back to the same card, UPI ID or account you paid from — you do not need to give us any details, and it usually reaches you within 5 to 7 working days. If you paid cash on delivery, the refund is issued by bank transfer or UPI to details you provide. Either way, we will never ask for your card number, CVV, PIN, OTP or full bank credentials.

Refunds are processed once the returned product reaches us. Shipping charges already paid are refunded only where the return is due to our error.

You can cancel an order at no cost any time before it is dispatched — email us with your order ID. Once a parcel has shipped it must be handled as a return.